Event: Ethiopia customer buy 50 ton cement trailer
The story between us
Today’s client highlight is about an Ethiopian customer with whom we’ve been in dialogue for over 2 years. Our journey with them started with an initial inquiry, evolved through a phase of skepticism, and eventually culminated in a final order. The first image we received was a testament to how well our products were being used, a feedback directly from the customer.
3 Axle 50 Ton Cement Trailers For Sale in Ethiopia Near Me
Our initial conversation began back in March 2019. The customer was curious about how long our factory, PANDA Mech, had been operating in this sector. They were particularly interested in understanding what sets us apart from our competitors, especially since they had previous, less satisfactory experiences with other companies. This made them understandably cautious.
We engaged the customer on four critical points: our technical superiority; case studies of our large-scale clients along with inspection reports; the support we offer for accessories; and guidance on the correct usage and daily maintenance of our bulk cement trailers.
When it came to discussing prices, the customer compared our quote with those from our peers, looking for differences that weren’t immediately apparent. We meticulously highlighted the distinct features in our proposal, helping the customer see the unique value we offered.
3 Axle 50 Ton Cement Trailers For Sale in Ethiopia Near Me
There was a period of silence from the customer’s end. During this time, I made sure to keep them informed about our factory’s updates, sharing images of our visits to other clients and relevant pictures pertaining to the shipping process. Though the customer didn’t respond, they were silently observing our progress.
It wasn’t until July 2020 that the customer re-engaged, requesting an updated price quote. Our prior communications about the quality of our products had made a lasting impression, and over time, this, coupled with our consistent updates, built a foundation of trust. In August, we received a deposit from the customer, completed production in September, and due to specific payment arrangements, dispatched the vehicle in November.
3 Axle 50 Ton Cement Trailers For Sale in Ethiopia Near Me
I particularly appreciate this customer for their straightforward and open approach to business.
We welcome all customers to engage with us in a similar manner. At PANDA Mech, we are open to inquiries and comparisons. We understand budget constraints and are always ready to adjust our offerings, including accessories, to meet your needs.
Do you like open conversation?