Emily: My first customer after entering PANDA
On June 15, 2016, I was approached by a Venezuelan customer inquiring about a 30T bulk cement trailer. Considering the customer’s specific needs, we at Panda Mech recommended our 2 axle powder cement tank.
30 Ton Cement Tanker Trailers For Sale in Venezuela Near Me
Due to a 12-hour time difference, I opted to communicate with the client during our evening, which was their working hours. Initially, the customer was focused on comparing prices with other providers.
A week into our discussions, the customer shared a configuration sheet that closely resembled our tanker’s specifications and requested our best price. At Panda Mech, we stand by the principle of honesty in our pricing. Our quotes typically reflect durable configurations favored by customers. However, we understand the importance of budget and are prepared to offer more economical solutions if needed.
In the early stages, we thoroughly explained our product features and advantages to the customer.
The customer grew to trust us more than our competitors, thanks to our transparent communication and delivery assurances. We didn’t compromise on the configuration but did offer the most significant discount possible. We also included some accessories at no extra cost, anticipating the customer’s future needs.
30 Ton Cement Tanker Trailers For Sale in Venezuela Near Me
On June 29, 2016, we received a deposit from the customer. Within 28 days, the powder cement tanker was ready. The customer paid the balance after inspection, and we arranged for shipment in early August. The transshipment process meant the customer received their tanker after about two months. Upon arrival at the port, we sent an operation instruction video to assist with the setup.
Our powder cement tanker customers, including this one, have been using our products for nearly 5 years and continue to report good condition.
In November, we followed up on the cement tanker’s usage. The customer expressed high satisfaction, mentioning its excellent condition despite the extended transshipment time and no signs of rust.
